Privacy Policy miky88 — Member Data Protection

Miky88 ("we", "Platform", or "miky88.com") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you browse, register, or use any part of the miky88 platform.

This document should be read together with Terms and Conditions and Responsible Gaming Policy By registering or using this platform, you agree to the data processing practices as described in this Privacy Policy.

Miky88 only collects data required for legitimate purposes. The following are the categories of data we collect and their sources:

Data We Do Not Collect

Miky88 does not collect sensitive information such as biometric data, religious beliefs, political views, or health information unless specifically required by law or certain compliance obligations.

Every use of your data has a valid legal basis. We use your information for the following purposes:

• Account Management: Creating, verifying, and managing your member account, including the KYC process.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments securely and accurately.
• Platform Security: Detecting, preventing, and investigating fraud, money laundering, or suspicious activity.
• Legal Compliance: Fulfilling regulatory, reporting, and audit obligations as required by the relevant authorities.
• Service Communications: Sending important notices regarding your account, changes to terms, or security issues.
• Marketing (with consent): Sending promotional information, special offers, and product updates — only if you have consented to receive them.
• Platform Improvement: Analysing usage patterns to improve user experience and system performance.
• Customer Support: Resolving enquiries, complaints, and technical issues you report to us.

Miky88 does not sell or trade your personal data. However, in certain limited situations, we may need to share your information with the following parties:

Third-Party Service Providers

We partner with carefully selected service providers to help operate our platform — including payment processors, game software providers, and cloud services. All third parties are bound by strict confidentiality agreements and are only permitted to process your data for purposes specified by us.

Legal & Regulatory Requirements

Miky88 may disclose your information when required by law, court order, or a lawful request from law enforcement agencies or regulatory bodies. In such situations, we will notify you in advance if permitted to do so.

Business Transfer

If miky88 is involved in any merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will notify you in advance and ensure that equivalent privacy protections are maintained.

The security of your data is a responsibility we take very seriously. miky88 has implemented a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Passwords are stored using irreversible hashing algorithms.
• Enterprise-grade firewall and intrusion detection systems (IDS).
• Two-factor authentication (2FA) available for all member accounts.
• 24/7 system monitoring to detect unusual activity.
• Regular penetration testing conducted by independent security experts.

Organisational Security Measures

• Access to personal data is restricted to staff who require it to perform their duties.
• All staff receive regular data security training.
• Binding confidentiality agreements are signed by all staff and contractors.
• Internal security audits are conducted on a regular basis.

Miky88 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform runs smoothly.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and account security. Cannot be disabled.
• Performance Cookies: Collecting statistical usage data to help us understand how members interact with the platform.
• Functional Cookies: Saving your preferences such as language, region, and display settings so they do not need to be reset each time.
• Marketing Cookies: Used to display relevant content and advertisements. These cookies are only activated with your consent.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the miky88 platform.

As a miky88 member, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

The miky88 platform is for users aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that a minor's personal data has been collected without proper age verification, we will immediately take steps to delete that data and close the account in question. If you believe your child has registered on our platform, please contact us immediately.

In operating the platform, your personal data may be transferred to, stored in, or processed in countries other than Malaysia. This includes cloud servers and technical support systems operating across multiple locations.

In all such cases, miky88 ensures that data transfers are carried out with protections equivalent to Malaysia's data protection standards, including the use of appropriate data transfer agreements and recognised safeguard mechanisms.

Miky88 does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Active Account Data: Retained for as long as your account is active and for 5 years after account closure for audit and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• Communication Logs: Retained for 2 years from the date of last communication.
• Technical Data & System Logs: Typically retained for 12 months for security and troubleshooting purposes.
• Marketing Data: Retained until you withdraw your consent or close your account.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our data management procedures.

Miky88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or developments in our services. The date of the last update will always be displayed at the top of this document.

For material amendments — changes that significantly affect how we process your data — we will notify you via your registered email or a prominent notice on the platform at least 14 days before the changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, we encourage you to contact us directly. Our team is available 24 hours a day, 7 days a week.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available at the bottom-right corner of our platform
• Response Time: Within 2 business days for privacy-related enquiries

You may also browse the FAQ for answers to frequently asked questions about privacy and data security.